Youth and Adult Program Assistant Part-time

GENERAL PURPOSE: 

The Youth & Adult Program Assistant is a part-time position that delivers excellent service to all members, guests, and program participants. The position responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the Waupun Community Center.  The position is primarily responsible for scheduling and oversight of evening programs, managing the welcome desk kiosk, supervising participants in the building, coordinating newsletter distribution, may serve as a fitness class instructor for yoga and aerobics, and closing the building in the evening.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides excellent service to visitors and participants in person and on the phone, contributing to participant retention. 
• Builds relationships with participants; helps participants connect with one another and to the Waupun Community Center.
• Handles and resolves concerns and informs Director of unusual situations or unresolved issues.
• Applies all Waupun Community Center policies.
• Monitors all spaces in the Waupun Community Center.
• Completes all duties listed on the daily schedule such as activity set up and supervision.
• Ensures Waupun Community Center building and grounds is secure during shift and report incidents to supervisor.
• Performs other duties as assigned.

QUALIFICATIONS:

High School diploma or equivalent is required.  Certifications in CPR/AED and First Aid or an ability to obtain certification within the first six months of employment. 

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Strong orientation toward customer service, with an understanding of techniques to lead group training/fitness classes, lead and train volunteers, and coordinate scheduling.
• Understanding of building / facility operations, including the proper care and safety practices of recreation, facility, sports field equipment, materials and supplies.
• Understanding of methods and techniques of planning, evaluating and implementing recreation programs, services and activities.
• Ability to read, interpret and apply rules, regulations, policies and procedures.
• Understanding of modern office practices, methods and computer equipment and applications related to the work.
• Use, operate and maintain a variety of operational and audio-visual equipment.
• Maintain order and safety in crowded and noisy environments.
• Administer first aid, CPR, and AED, as needed.
• Maintain facilities and equipment in a clean, safe and secure manner.
• Perform work as directed in an efficient, effective, safe and timely manner.
• Respond appropriately to changing situations.
• Independently organize work, set priorities, meet deadlines, and follow up on assignments.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Ability to work evenings 4 to 8 pm, Monday through Friday, or as assigned by supervisor.

Work Environment:

Work is normally performed in a climate-controlled environment with moderate physical exertion. Activities include frequent written and verbal communication with city staff, council members, and the public.  Uses the telephone and computer technology extensively to communicate with numerous parties to address concerns and issues.  Requires sufficient strength, agility and mobility to perform essential functions of the position, including the ability to occasionally lift and move items weighing 25 lbs. or more. 

Equal Opportunity Employer:

The City of Waupun is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.